Legal & privacy
Andromedasino Privacy Policy
How we collect, use and protect your information when you play with us in Australia.
Our approach to your data
This Andromedasino privacy policy explains, in plain terms, what information we gather when you create an account, play, deposit or get in touch with support. We built this page so that the explanation sits in one place rather than scattered across terms of service, account settings and emails.
We collect information you give us directly, such as your name, date of birth, email address and payment details, alongside information our systems record automatically, like device type, login times and gameplay activity. We use this information to run your account, process transactions, meet our compliance obligations and keep the games fair for everyone on the platform.
We do not sell personal information to third parties for marketing purposes unrelated to our own service. Where we share data, it is with providers who help us operate the casino itself, such as payment processors and identity verification partners, and only to the extent needed to deliver the service you asked for.
Account security and verification
Keeping your account secure starts with the details you register with us. Our account verification step confirms that the person playing matches the person who opened the account, which protects both your balance and the integrity of our platform.
We ask for supporting documents at points set out in our terms, and we store them securely rather than sharing them beyond what verification requires. If you want to see how a deposit or a method connects to your account, our payment methods page explains the practical side of that process.
See our bonus termsWhat information we collect and why
We separate the data we hold into a few practical categories so the purpose of each is clear. Identity details let us confirm who you are and meet age and verification obligations. Financial details let us process deposits and withdrawals accurately and trace any payment query you raise with support.
Technical and gameplay data helps us keep the site stable, detect unusual account activity and apply account capabilities such as self-exclusion and deposit limits correctly when you choose to use them. We only keep information for as long as it serves one of these purposes, or for as long as applicable record-keeping rules require.
Cookies and how we use them
We use cookies and similar technologies to keep you signed in, remember your preferences and understand how the site is used overall. Some cookies are necessary for the casino to function correctly, while others support analytics that help us improve navigation and page performance over time.
Full detail on the categories of cookies we use, and how to manage them in your browser, sits on our own cookie policy page rather than being repeated here. That separation keeps each policy focused and easier to search when you need a specific answer.
Your choices and responsible account controls
Privacy and responsible play sit close together on our platform, because both are about giving you control over your own account. We support deposit limits and self-exclusion as account capabilities you can apply directly, and these settings are respected the moment they are confirmed.
If you want to review, correct or request deletion of personal information we hold, you can raise that request through your account or by contacting support, and we will handle it under the terms described in this policy. Where a request affects a live wagering requirement or an open bonus, we will explain how that interacts with your account before any change is made.
For details on managing your account day to day, including how sign-in works, our login page covers the practical steps rather than the privacy framework described here.